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Terms and condition

1. TERMS OF SERVICE

The following terms and conditions shall govern the sale by www.freresdevoyages.com and the buyer. By placing orders with us, it is deemed that you have read, understood and agreed to our Terms & Conditions. If you find any subject in the Terms & Conditions not acceptable, please do not enter this website or contact Freres De Voyages (FDV) before placing your order.


2. PRICES

All prices are retail prices and are stated in euros. Prices unless stated do not include: taxes, duties, import fees charged by your local government, service, payment or delivery charges depending on country. We retain the right to adjust the prices at any items that are incorrectly priced without prior notice. As customs policies vary by country, we cannot anticipate what these charges will be and therefore FDV will not be responsible for any taxes, duties, import fees or custom fees levied once the purchased FDV products reach your country.


3. PAYMENT

We accept most major credit cards, debit cards or PayPal.

FDV encrypts all your card information via Shopify Payment using the so-called SSL (Secure Socket Layer) protocol. This means that no unauthorised persons will be able to view your card number or other information during the transaction. In order to keep a high level of security for our customers, we may request further correspondence from the purchaser in the event that we suspect a fraudulent order.


4. DELIVERY

All orders are shipped with Colissimo and DPD. When your order leaves our warehouse you will receive a tracking number via e-mail in order for you to track your order. All delivery times are estimated and listed on the delivery tab of the product page.

Some orders may be sent with another carrier, but all packages are trackable.

5. DELIVERY TIME & CHARGES

Timely delivery is based on the condition that the courier  keeps day-to-day delivery schedules. Although rare, FDV will not be held responsible for delays with the couriers. All delivery estimates are based upon business days.

As customs policies vary by country, we cannot anticipate what these charges will be and therefore FDV will not be responsible for any taxes, duties, import fees or custom fees levied once the purchased FDV products reach your country.
6. STOCK

All products found on www.freresdevoyages.com are currently in stock unless stated so. If you are interested in ordering an ‘Out of Stock' item , you may be able to buy it but you will you receive it when it's back in stock again. We will let you know the delays before buying the product.  We reserve the right to cancel a delivery and/or order in the event that the stock quantity and/or price was incorrect at the moment of placing the order. If we are unable to deliver in accordance with the Terms & Conditions of order, we will contact you and give you the opportunity to cancel the order and therefore get a refund.


7. COLOUR OF PRODUCTS & MATERIALS

The colours of products seen on www.freresdevoyages.com will depend on the monitor from which they are viewed and can vary depending on the monitor. Therefore the colour seen on the monitor can vary from the accurate colour of the product. Please note that we have tried our best to display the colours of the textile, lining, leather etc. as well as the tactility of all materials used.  We would like to point out that vegetable tanned leather is a natural product and therefore can vary in colour and structure slightly from product to product and from collection to collection. These minor variations in products should be viewed as a unique characteristic and not as a fault. Please be aware that natural and coated fabrics used in dark or very strong colours may be subject to transference of colour through rubbing, and the use of these products should be used with caution when in contact with light colours. Note that all leathers are sensitive to natural elements such as rain and other wet spots so they should be avoided.

8. SIZES

All sizes on any product viewed on www.freresdevoyages.com are external sizes measured in cm.


9. FORCE MAJEURE

We have the right to assert force majeure in the event of strike, lockout, blockade, war, warlike event, civil war, revolution, government sanction, strike, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you.


10. RIGHT OF WITHDRAWAL

All products purchased from www.freresdevoyages.com have a 14-day return period from the date received by the customer. If for any reason the purchaser is unsatisfied with your purchase,contact us by email at contact@freresdevoyages.com or send a letter to :
Frères De Voyages
42 montée de la croix blanche
38080 Saint Alban de Roche
France
The purchaser will need to return the goods in their original packaging and condition. Only after the returned items have been received and approved by FDV will the amount of the purchase price be refunded to the purchaser’s account. Return shipping costs are paid by us as long as the item is unused and with its original packaging. If the item is coming back due to a manufacturing default or repair deemed to be due to one then we will pay for return (24 months from purchase only).


11. RIGHT TO COMPLAINT

FDV provides a two year right to complaint according to the Sale of Goods Act covering defect manufacture and materials registered during normal use of the item. The right to complaint does not cover defects, damages or wear and tear, resulting directly or indirectly from wrongful use, bad maintenance, unauthorised operations, or violence. Complaints regarding defects or faults discovered during normal examination of the item must be communicated to FDV within a 14 day period. Subsequently, items may be returned for a repair, an exchange or a refund ( only if agreed upon) .
13. CLAIMS & RETURN OF GOODS

Procedure:

If you have bought a Freres De Voyages product but it does not suit your needs, you have 14 days to return it and get a refund for the product itself (shipping is not refundable). Refund will be processed within 5 working days after products have been received at our warehouse and checked.

For a return, send us an email at contact@freresdevoyages.com, and we will tell you how to return it.

You can also send a letter to :

Frères De Voyages
42 montée de la croix blanche
38080 Saint Alban de Roche
France

Please, do not forget to write the reference of the order.

 

If you have waited more than 14 days to return it, please do send us an email as well, we will do our best to find a solution, however we cannot guarantee a return.

All products returned should be new, unused, in their original packaging. All products sent back without its packaging, or used, will not be refunded.

14. PRIVACY STATEMENT

FDV takes your privacy very seriously. We follow industry standard protection procedures to ensure your personal information is secure. All personal data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server protected by a firewall.Your credit card information is encrypted using secure socket layer technology (SSL) -and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry approved security precautions.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or want more information, contact us at contact@freresdevoyages.com

15. GOVERNING LAW

The terms of use are compliant in accordance with French law and the French courts will have exclusive jurisdiction.


16. Copyright

The design of this website and all text, graphics, information, content, and other material displayed on or that can be downloaded from this website are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with prior written permission of the owner of such material. All rights reserved. You may not modify the information or materials displayed on or that can be downloaded from this website in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorised use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. 


17. Trademarks 
Certain trademarks, trade names, service marks and logos used or displayed on this website are registered and unregistered trademarks, trade names and service marks of FDV. Other trademarks, trade names and service marks used or displayed on this Web Site are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this website grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this website without the written permission of FDV


18. Linking to this Web Site

Creating or maintaining any link from another website to any page on this website without our prior written permission is prohibited. Running or displaying this website or any information or material displayed on this website in frames or through similar means on another website without our prior written permission is prohibited. Any permitted links to this website must comply will all applicable laws, rule and regulations.